Privacy Policy

Last updated: September 2, 2026

Dear Paw operates this online store and provides the related products, features, content, and services available through the store (collectively, the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our store, place an order, upload a photo or design, contact us, or otherwise use the Services.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following information:

• Contact and order information, including your name, email address, phone number, billing address, shipping address, and order details;

• Customization information, including pet names, pet photos, customer-created designs, instructions, and other files submitted for the purpose of creating a personalized product;

• Payment and transaction information. Payments are processed by Shopify and applicable payment providers, and we generally do not receive your complete payment card number;

• Communications you send to us, including customer service inquiries, proof approvals, adjustment requests, complaints, and other correspondence;

• Device and usage information, including your IP address, browser type, device information, cookie information, and interactions with our store; and

• Any other information you choose to provide to us.

How We Collect Information

We may collect information:

• Directly from you when you place an order, upload a file, contact us, or otherwise provide information;

• Automatically through cookies and similar technologies when you visit or use the store;

• From Shopify, payment providers, shipping carriers, fulfillment providers, analytics providers, and other service providers involved in operating the store; and

• From advertising or business partners where permitted by law.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill, customize, produce, and deliver orders;

• Review uploaded photos and designs for production suitability;

• Prepare and send design proofs when applicable;

• Contact you about an order, uploaded file, proof, delivery, refund, replacement, or customer service request;

• Detect and prevent fraud, abuse, security incidents, and unlawful activity;

• Operate, maintain, analyze, and improve the store and Services;

• Send marketing communications when you have consented to receive them or when otherwise permitted by law;

• Comply with legal obligations and enforce our policies and agreements; and

• Protect our rights and the rights of our customers and service providers.

Customer-Submitted Photos and Designs

Pet photos, names, designs, and other customization files are used to review, produce, fulfill, and support your order.

We may share these files only with service providers that need them to produce or fulfill the order, such as production and fulfillment partners.

We retain submitted files only for as long as reasonably necessary to fulfill the order, provide customer support, comply with legal and accounting obligations, resolve disputes, and prevent fraud. Retention periods may vary depending on the nature of the information and the services involved.

We will not use customer-submitted photos or designs in public advertising, social media, or other promotional materials without separate permission.

How We Disclose Personal Information

We may disclose personal information to:

• Shopify, which hosts and supports our store;

• Payment processors and financial service providers;

• Production, fulfillment, storage, and shipping providers;

• Analytics, security, customer support, and technology service providers;

• Advertising and marketing providers, where applicable and permitted by law;

• Professional advisers, government authorities, or law enforcement where required by law; and

• A successor or other relevant party in connection with a merger, sale, reorganization, or similar business transaction.

We do not disclose personal information for purposes unrelated to operating the store, fulfilling orders, providing customer service, marketing where permitted, or complying with legal obligations.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve its services and to support transactions made through our store.

Information may be processed by Shopify and its service providers in countries outside the state or country where you live.

You can learn more about Shopify’s privacy practices and exercise applicable rights through the Shopify Consumer Privacy Policy.

Cookies and Personalized Advertising

We and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand store usage, prevent fraud, measure performance, and provide advertising where applicable.

Depending on your location and our store settings, you may have the right to opt out of certain uses of personal information for targeted advertising or activities considered a “sale” or “sharing” under applicable privacy laws.

Where available, you can use the cookie banner or “Your Privacy Choices” link displayed on our store to manage your choices. You may also contact us using the email address below.

If your browser sends a legally recognized Global Privacy Control signal, Shopify may process it as an opt-out request where required by applicable law.

Security and Retention

We use reasonable administrative and technical measures intended to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill orders, maintain business and transaction records, provide support, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate personal information;

• Request deletion of certain personal information;

• Request a portable copy of certain personal information;

• Opt out of certain targeted advertising, sale, or sharing activities; and

• Withdraw consent where processing is based on consent.

These rights may be subject to legal limitations and exceptions. We may need to verify your identity before completing a request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send non-promotional messages concerning your orders, payments, design proofs, shipping, customer service requests, or other transactions.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may legally provide consent in their jurisdiction.

A parent or guardian who believes that a child has provided personal information may contact us to request its deletion.

Third-Party Websites

Our store may contain links to websites operated by third parties. We are not responsible for the privacy, content, or security practices of third-party websites. Please review their policies before providing information to them.

International Processing

Personal information may be transferred to, stored in, or processed in countries outside the state or country where you live, including countries where Shopify and our service providers operate.

Where required, appropriate legal safeguards will be used for international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, practices, legal obligations, or service providers.

The revised policy will be published on this page with an updated “Last updated” date.

Contact Us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:

Email: DEARPAW2026@outlook.com