Shipping policy
Shipping Policy
Effective date: September 1, 2026
The delivery estimate shown at checkout refers only to the estimated transit time after production has been completed. It does not include order review, proof preparation, proof confirmation, or production time.
Fixed-Template Orders
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Order and photo review: 1–3 business days;
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Production: 5–7 business days after review is completed;
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Shipping transit time: approximately 5–10 business days after production.
Fixed-template orders normally do not include a proof before production. If we identify a photo or file issue that may affect print quality or production, we will contact you by email.
Use My Own Design Orders
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Proof preparation and confirmation: approximately 3–5 business days;
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Production: 5–7 business days after the proof is approved;
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Shipping transit time: approximately 5–10 business days after production.
Please reply to the proof email within 48 hours with “APPROVED” or your requested adjustment. If we do not receive a response within 48 hours, the proof will be deemed approved and production will begin.
Business days exclude weekends and public holidays. Requested proof adjustments, peak seasons, severe weather, customs inspections, incorrect addresses, and carrier delays may extend the estimated timeline.
Shipping Delays
If we are unable to hand your order to the carrier within the processing and production time stated above, we will contact you before the original deadline, explain the delay, and provide a revised estimated shipping date.
If you do not wish to accept the revised date and the order has not yet been physically handed to the carrier, you may request cancellation and a refund.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, contact us immediately. Once an order has been handed to the carrier, we cannot guarantee that the address can be changed. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address supplied by the customer.
Tracking
Tracking information will be emailed after the parcel has been handed to the carrier and valid tracking information becomes available. Tracking updates may take some time to appear in the carrier’s system.
If your tracking has not updated for an extended period, your parcel is returned to the sender, or the tracking shows delivery but you have not received the parcel, contact us at: